FBAHQ Refund Policy
At FBAHQ, we strive to provide the highest level of service and customer satisfaction. If you are not completely satisfied with your purchase or service, we are here to help.
Refund Eligibility
1. Service Guarantee
- 100% No Risk: We offer a 100% refund if we cannot complete the service as promised. This applies to all our services, including listing reinstatement, IP violation resolution, and more.
- Eligibility: To be eligible for a refund, you must have purchased a service from us and provided all necessary information and documentation required to complete the service.
2. Refund Request Process
- Initiating a Refund: To request a refund, please contact our customer service team at [email protected] within 30 days of the service completion date. Provide your order number, service details, and the reason for your refund request.
- Review Process: Our team will review your request and respond within 5-7 business days. We may ask for additional information to process your request.
3. Non-Refundable Services
- Completed Services: Services that have been successfully completed as per the agreed terms are non-refundable.
- Partial Completion: If a service is partially completed and you request a cancellation, we will assess the work completed and determine an appropriate partial refund.
4. Special Circumstances
- Service Delays: If there is a delay in completing the service due to unforeseen circumstances, we will notify you immediately and provide a revised timeline. If the delay is unacceptable to you, you may request a refund.
- Service Dissatisfaction: If you are dissatisfied with the quality of the service provided, please contact us within 30 days of service completion. We will work with you to address your concerns and, if necessary, issue a refund.
Refund Method
1. Original Payment Method
- Processing Time: Refunds will be processed using the original payment method. If the original payment method is not available, we will work with you to find an alternative solution. Once your refund request is approved, it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
Additional Information
1. Comprehensive Service Coverage
- Our refund policy covers all services provided by FBAHQ, including but not limited to: Listing Reinstatement, IP Violation Resolution, Brand Name Updates, Account Suspension Support, Hijacker Removal, Brand and Category Ungating, and General Account Health Support.
2. Customer Responsibility
- Accurate Information: To ensure the best possible service, customers must provide accurate and complete information when requesting a service.
- Timely Communication: Customers are responsible for responding promptly to requests for additional information or documentation to avoid delays in service completion.
3. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at:
- Email: [email protected]
- Phone: +1 800-360-2902
4. Policy Updates
- We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically. Continued use of our services after any changes constitute acceptance of those changes.
5. Legal Disclaimer
- This refund policy is governed by and construed in accordance with the laws of the jurisdiction in which FBAHQ operates. Any disputes arising from or relating to this policy will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Note: This policy is designed to ensure transparency and fairness in our refund process, providing our clients with the confidence that their satisfaction is our top priority.
